Skip to main content
Deutsch Español Français 日本語 简体中文 繁體中文

Search

Articles in this section

Managing Printers in the BarTender Mobile App

Samantha Petro

BarTender Content Team

  • Updated

Overview

The BarTender Mobile App allows you to print using local printers connected to the phone via Bluetooth or IP. The printers must be configured prior to use with Print Portal and/or BarTender Cloud. They can be automatically discovered after connecting the printers to the phone or manually entered on the printer configuration menu.

With Print Portal, not all printers are natively supported but can be supported by installing the driver on the Print Portal server. See How Can You Tell If a Printer Is Supported by Default on the BarTender Mobile App? for more information. With BarTender Cloud, this is not required. BarTender Cloud utilizes a universal Seagull Driver for native printing or PDF-based driverless printing.

There is no need to configure server-side printers on the app. Simply select a server-based printer on the print dialog and tap print!

Applicable to 

  • BarTender Mobile App
  • BarTender Print Portal 2021 or later
  • BarTender Cloud

Information

Print Portal utilizes driverless printing to print to any printer, regardless of whether it's installed on the server. Installing the driver on the server will always give you the best quality prints, but you can still print to a client printer without the driver being installed.

How to Find the Printer Settings Page

  1. Tap the Printer icon in the Footer bar at the bottom of the screen
  2. Tap the Refresh icon to Detect Printers manually.

Printer Auto-Detection

Printer auto-detection happens in the background while the app is running. This process detects printers that are connected to the device itself through one of two services:

  • Internet Printing Protocol (IPP), available on both iOS and Android.
  • AirPrint, available on iOS only.

Any printer found via auto-detection will appear on the printer management page without requiring any additional work from you. They will automatically be configured and supported for printing with the app. 

Removing an Auto-Detected Printer

As autodetected printers are automatically added to the list, you cannot remove or edit the printer in the app. Instead, remove the printer from the IPP configuration or from AirPrint.

Once the printer has been removed from the system, either wait for the list to refresh or tap the "tap to detect printers" button to refresh the list manually.

Adding a Printer Manually

In addition to having the app automatically detect printers, you can also add them manually. Any printer manually added will require support. For more information, see How Can You Tell If a Printer Is Supported by Default on the BarTender Mobile App?

  1. To add a printer manually, tap the Printer icon next to Add Printer.

Unlike with other methods, you will need to know information about the printer to add it manually. This includes the manufacturer and model of the printer, the IP address, and the physical media size.

  1. Fill in the IP and the Port number

  1. Tap the dropdown to scroll through a list of common manufacturers. When you select a manufacturer's name, a second dropdown will appear for selecting the model of your printer

  1. Fill in the width and height of the physical media in your printer and optionally add the offset information.
  2. Tap Save to save the printer and add it to your list.

Removing Manually Added Printers

  1. Next to the name or IP address for a manually-added IP printer, tap the Trash Can icon on the Printer Settings screen to remove it from your list.
  2. For Bluetooth printers, disconnect the printer in your Bluetooth settings. Back in the BarTender app, your print should be listed as Saved but not detected. Tap on the entry and click Forget.

Related articles