BLS IP Change v11.4

Zeke Slavens

• 2025年10月30日 20:10

Hello, 

We've moved our license server causing the IP address to change. 

This lead to some clients receiving the 1402 error. 

This can be resolved by going into Administration Console > Licensing > Add a new license server > [hostname] > Check > Add. 

 

clients x.x.36.x

svr: x.x.9.x

They can ping each other, and manually connecting works. 

 

I would like to be able to clear this error without having to navigate a GUI on all the clients. Is there a way I can configure the license setup using an administrator CMD console? From there I could script it out to all the clients. Or perhaps there's a setting on the BLS I can look at? 

Any help is appreciated. 

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  Peter Thane

  ★ BarTender Hero ★

  • 2025年11月05日 16:04

  I think you will need to deactivate and reactivate the licence due to the IP address change but you probably cannot do the former ot these as I think that will fail because of the different IP. 

  You probably need to speak directly to Seagull's Technical Support and ask them to manually deactivate the licence at their end which will then allow you to reactivate it one your system. I would expect all the client installs that were linked to the old licence will pick up the “new location” automatically. 

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