Bartender 2022 Designer Crashes When Printing From a Label Format
We recently moved to a new server with a fresh install of Bartender 2022 from 2016. We have some labels that were created in 2016 that when opened in Bartender Designer 2022 and we try to test print to any of our printers, the application crashes. What is the best way to troubleshoot this?
The Windows application event viewer log is showing the following:
Faulting application name: BarTend.exe, version: 11.3.216.48, time stamp: 0x65a05f95
Faulting module name: dbghelp.dll, version: 10.0.17763.1999, time stamp: 0x1a0b799a
Exception code: 0xc0000005
Fault offset: 0x00000000000ef808
Faulting process id: 0x2eb8
Faulting application start time: 0x01db7463d3d66445
Faulting application path: C:\Program Files\Seagull\BarTender 2022\BarTend.exe
Faulting module path: C:\Windows\SYSTEM32\dbghelp.dll
Report Id: 67ee598f-bee9-4593-818c-4ca5fb769b5f
Faulting package full name:
Faulting package-relative application ID:
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Hi Alfredo,
Welcome to the BarTender community forum!
Does the application crash when you select the printer, right when it's launched, when you open the file? Does the same thing happen if you create a new label file or just with existing files?
If you have an active maintenance and support agreement, you can contact us directly as well. This issue may take more extensive troubleshooting to resolve.
Please feel free to reach out to us again if you have any additional questions.
Regards,
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