Licensing Isssues (License Invalid)
Using BT2021 R9
Every few days our licensing server comes back invalid.
We have 1 printer and two clients.
Every time this has occurred and we follow what is shown on licensing issue page. Restart the licensing service, re-install software , de-activate license, tried setting static mac as per Virtual machine steps, nothing seems to resolve it.
When de-activating we need to email support to allow us to re-activate even though it says we can only activate on the last pc it was activated on. as it gets error your allocated activation's have been exhausted.
There seems to be no logs showing why this occurred.
Is there somewhere we can get confirmation of why this is going invalid?
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Hello Mark,
Welcome to the BarTender Community Forums!
Could you provide us with a little more information about your environment? What is the setup like? Are you running virtual machines, for example?
Also, what BarTender version, edition, and service release are you running on these machines? You can find this information by clicking on the "Help > About" tab on BarTender Designer's upper menu.
Thank you in advance.0 -
This was not of any help. I have been running the same equipment for 2 years now, and today I am unable to print labels because I get a notice which says that the very same equipment is not licensed. How can that be?
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Have you checked that the machine that holds the licence is both powered up and connected to the network?
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