Bartender On Windows 2008 R2 & Citrix 6.5

Legacy Poster

• 2012年09月10日 06:55

Hello,

is BarTender 9.4 supported running on Windows 2008R2 (64bit) Service Pack 1 & Xenapp 6.5 (Hotfix1) german?


We have a Problem......

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: bartend.exe
Anwendungsversion: 9.40.2781.2652
Anwendungszeitstempel: 4e28b8db
Fehlermodulname: StackHash_4c0d
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 00000000
Ausnahmecode: c0000005
Ausnahmeoffset: 75c448fb
Betriebsystemversion: 6.1.7601.2.1.0.16.7
Gebietsschema-ID: 1031
Zusatzinformation 1: 4c0d
Zusatzinformation 2: 4c0d4d78887f76d971d5d00f1f20a433
Zusatzinformation 3: 4c0d
Zusatzinformation 4: 4c0d4d78887f76d971d5d00f1f20a433

0

• 

  Ian Cummings

  版主

  ★ BarTender Hero ★

  • 2012年09月17日 08:53
  Yes, this environment is fully supported by you version of BarTender. Due to the nature of the issue I suggest you get in contact with technical support directly in order to solve your issue. I presume the EMEA office would be most suitable as we have both English and German speakers.
  
  http://www.seagullscientific.com/aspx/contact_us.aspx
  
  Sending an email to support would be best, giving details of what steps you take to reproduce the issue, your license and set-up. Also, from the "Help" menu in BarTender, select the "System Information" item (this process will take a while) to gather system specific information and then export it to a file for sending with the email. Also look for any recent "BarTender.dmp" files that are created whenever BarTender crashes. These can be useful in diagnosing any faults.

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