Hi,

We are currently trying to set up BarTender Commander (as a service) to print to a PDFCreator (v 1.7.1) with auto-save settings.

The input files are detected and renamed, but the output file is not generated.

Both the Commander Service and the Bartender System Service are running under a dedicated account which has read/write access to the pdf output location (UNC path). Also, the PDFCreator is installed under the account of the same dedicated account on the Bartender service. PDFCreator is not installed as a service.

In a similar setup on the same machine with the same credentials, we have successfully set up the creation of txt files containing ZPL using a printer port writing to a specific folder (sibling to the pdf output folder; permissions specified on parent level only). The trigger files are identical, except for the printer name

When running Commander as an application under said account, the PDFCreator creates its output correctly. It is only when running as a service (again, under the very same credentials) that we don't get our output.

This is the (redacted) content of our trigger file:

We could use some help here...

Thanks,

Fréderic