Not seeing all printers is Print Portal

Brian Sykes

• 2022年12月06日 20:33

We just switched to BarTender and I have completed recreating all my old labels in design. No problem there. I am working on setting up the Print Portal and testing it for deployment company wide. I have visibility on 13 printers in the Administration Console, all of which I can use from Design but when I go to the print portal (still on the same server) I can only see 2 label printers a document printer and PDF as choices. Can anyone give me a shove in the right direction here? Thanks in advance.

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  Peter Thane

  ★ BarTender Hero ★

  • 2022年12月07日 10:01

  My guess would be Permissions. You will need to make sure the the IIS_Webprint account used by Print Portal has sufficient permissions to access the printers. You have need to add it into a specific user group that has access to these.

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  Brian Sykes

  ★ BarTender Hero ★

  • 2022年12月07日 17:54

  Messed with that for quite a while but ultimately, were able to see the printers when we reinstalled them by IP address through the Print Manager and not the control panel.

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  Branco van der Pijl

  ★ BarTender Hero ★

  • 2026年03月30日 08:25

  I solved this issue after contact with Bartender support by changing the account from IIS_WEBPRINT to a serviceaccount which had access to the printers.

   

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