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Lost the password for the license

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    Al Perez

    Hi Kathy, thanks for reaching out!

    UltraLite versions of BarTender typically don't have an associated product key code (what you refer to as the password). If you'd like to make sure, you'll want to open a case with Technical Support by clicking this link and following the on-screen instructions:

    The support number will let Tech Support know if there's an associated key, at which point, you can recover it and move your software to a new computer using these additional instructions: How to move your License to a new computer.

    I hope that helps!

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