New Virtual Licence Server

Nick Hall

• 19 octobre 2016 01:54

We have a virtual server that SLS runs on

It was recently migrated from one host to another (VMWare to HyperV) and has picked up a new MAC address

This has stopped SLS from working due to "Significant Hardware Changes"

Unfortunately, the licence issue was not noticed and it is not possible to reboot the old virtual server to retrieve the licence details.

How can I move the licence to the new server?

All help appreciated

Nick

0

• Commentaire officiel

  

  Gene Henson

  Commentaire officiel

  ★ BarTender Hero ★

  • 20 octobre 2016 06:55

  Hi Nick,

  If you haven't already, please contact your closest support office. They'll be able to help you get this straightened out on your new server.

  You can find contact information here or just submit a web request: https://support.seagullscientific.com/hc/en-us/requests/new

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