Replacing Dash (-) With Plus (+) When Scanning

Legacy Poster

• 4 octobre 2013 15:15

Hi

This might a basic problem, if that's the case please forgive me and bear with me, but i'm really going crazy here. 

I'm trying to create a label for warehouse locations. This label should hold the info of item#, description and a QR or barcode (code 128) with the item#.

Some of my item numbers contains characters like dot (.) & dash (-). 

 

[attachment=639:Picture.bmp]

 

I have created the label and it looks just fine, the barcode object gets the info from the item# field, and the "human readable" number below the barcode are exactly the same as my item#. But then i print the label and when scanning it with my barcode reader all dash (-) symbols are replaced with plus (+) symbols instead?

 

Where shall i search for cause of failure? In the bartender or is some kind of programming of my scanner???

 

Thanks in advance for reply's

 

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  Fernando Ramos Miracle

  ★ BarTender Hero ★

  • 4 octobre 2013 15:26

  Hello,

   

  I've tested scanning your barcode and I'm able to read the correct data (with the "-" character). Could it be that your barcode scanner is wrongly configured?

   

  If you still can't fix this issue, please send me your BarTender document (.btw file) so I can take a look at it.

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  Legacy Poster

  ★ BarTender Hero ★

  • 4 octobre 2013 16:57

  Hello Fernando,

  Thanks for you fast reply.

  You directed my mindset in the right direction, Thanks!

  It was all in the configuration of the scanner, of cause.

   

  Thanks

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