after creating new windows printer server , the automation still send to the old one

itamar finish

• 29 janvier 2023 13:24

i changed all references to the new server but still the automation try to print from old one ,

from bartender design i can see only new server

from automation only new server

one ting is suspicious , when i hover the label design i see on the metadata the old server name

but i don't know how to remove

 

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• 

  Xabier Clemente

  Modérateur

  ★ BarTender Hero ★

  • 30 janvier 2023 11:02
  • Modifié

  Hello Itamar,
  
  Thank you for reaching us via the BarTender Community Forums!
  
  In order to properly troubleshoot your issue, we would need to know the following information:

  • BarTender version, edition, and service release (you can find this information by clicking on the "Help > About" tab on BarTender Designer.
  • Does this happen with all labels? If you were to create a new label and automate the process, would it still send it to the old print server?

  In the meantime, we would recommend you review our Knowledge Base article on Integration Prints are Sent to the Wrong Printer.
  
  Thank you.

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