Blank fields populating in database in Print Station

Melissa Burns

• October 25, 2021 17:25

Everything above line 5024 is blank, as well as all the columns in the front are blank.  This is only happening on one of the many labels we print out.  I am thinking there is a setting somewhere set up incorrectly.  Anyone have this issue before? 

Thank you in advance of help.

 

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • October 25, 2021 18:01
  • Edited

  Hi Melissa,
  
  Thank you for bringing this issue to our attention. 
  
  We would appreciate it if you could answer some questions regarding your environment and so we can better assist you:
  
  

  1. Is this issue localized in Print Station? If we try printing through BarTender Designer, does the behavior persist or is it absent?
  2. What BarTender version, edition, and service release are you currently using? You can access this information through the "Help > About" tab on BarTender Designer.
  3. Is this behavior common to more than one label and database? Or is it particular to one database and/or label?
  4. What type of database are you using? (i.e. Excel Spreadsheet, Oracle, etc)

   

  Thank you in advance.

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  Melissa Burns

  ★ BarTender Hero ★

  • October 25, 2021 18:10

  1.  This issue appears when using Print station and also when printing from the designer.

  2.  BarTender Designer 2021 R6

  3.  This is only happening on one single label. We have many others that pull up correctly and we are not sure why this one isn't.

  4.  We are using an excel spreadsheet.

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • October 26, 2021 08:00

  Thank you Melissa.
  
  We have an article with some troubleshooting steps for Excel spreadsheets missing or mismatching data, which I believe should prove to be of use to you.
  
  Please review this action plan and let us know how it went.

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