Record picker empty?!

Mary Snow

• September 04, 2018 13:55

I'm not even sure where this should go in the forum. We're running BarTender 2016 R7 with a label template connected to a MySQL database, printing to an inkjet QuickLabel QL-111 label printer. One of our users - only one! - has an issue where the record picker appears blank when he  goes to print. We're not getting any errors on loading or printing. The records show up correctly in the Record Browser. If we enter "1.." in the Selected Records field, all the labels will print. We just can't see them or select individual records!  We've already tried uninstalling and re-installing BarTender on the user's computer. What on earth is going on?

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  Peter Thane

  ★ BarTender Hero ★

  • September 04, 2018 16:58

  Hi Mary,

  If it is only one user that is having the issues then it sounds like a permissions issue for that user and so I would suggest you check and compare all their user account settings against a known working user account.

  Perte

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  Shotaro Ito

  ★ BarTender Hero ★

  • September 10, 2018 05:46

  If that's record picker control on a form, remove the record picker and add again.

  (Update to Bartender 2016 latest service pack if you're using 2016R3 or before)

  If that's record selection dialog (which shown from [Select Records] button), right click the dialog and select "Show all fields".

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