Uninstalled BarTender on Server 2008 R2, still getting RunDLL error looking for ssnetmon.64

Iain McGonigle

• April 19, 2018 07:20

Hi There,

I uninstalled BarTender Automation from one of our servers. I actually want to reinstall it, but before I do, there seems to be some left overs in the form of DLL files looking to launch.

 

In particular the ssnetmon.64 file. I have removed it from all locations I could find it, I even tried reinstalling bartender to try fix it, but it still launchs the RunDLL dialouge on boot looking for it.

 

Any advice on how to get rid of it? Maybe a registry entry or something I could delete?

 

Cheers

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  Peter Thane

  ★ BarTender Hero ★

  • April 27, 2018 09:47

  Hi Ian,

  I would suggest contacting Technical Support direct and ask them for manual removal instructions as this will include a list of any registry settings. They will need to know what version and edition of BarTender was installed too as well as the operating system you mentioned as I believe the registry settings are different.

  Cheers

  Pete 

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  William Smith

  ★ BarTender Hero ★

  • June 25, 2018 20:30

  After going through the same phase, I have now reached here with the solution. 

  Canon Printer Tech Support has helped me with this. Hope they are not going to disappoint you as well.

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