Moving License to a New Computer

Ahmed Mohamed

• April 25, 2025 09:29

Hi,

 

I'm trying to Move my license to a new computer, following the guide here: https://support.seagullscientific.com/hc/en-us/articles/230158587-Moving-Your-License-to-a-New-Computer?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo3MTE0MzQsInVzZXJfaWQiOjI0NjY5MTQ1NDMwNDIzLCJ0aWNrZXRfaWQiOjUxMTM3MywiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE3MjI3ODE2Mzl9.s7z-hFZ0BtzLBqRRwb9CBNQFmRWTvZPErSUeR_bU_Ro&version=2019+and+later 

 

However, I am receiving errors such as below:

 

or

 

 

Has anyone else had issues like this before and what was the fix? I last successfully transferred a license around this time last year and nothing has changed on our network as far as I can tell. 

 

Version is Bartender 2019 - R3. 

 

Thanks for any help. 

 

0

• 

  Peter Thane

  ★ BarTender Hero ★

  • May 06, 2025 10:53

  This is an issue that has arisen following a Windows update, hopefully this may help

  https://support.seagullscientific.com/hc/en-us/articles/21291990058391-Error-Failed-to-Refresh-the-License

  0

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