Activation Denied

Corell Brown

• December 17, 2024 12:21

I recently received updated license information and attempted to install the software on a new computer. An error message stating "The product key code is still activated on another computer" pops up but that cpu was already reformatted and Bartender software wiped off. How do I go about deactivating from a device that is no longer usable? 

0

• 

  Krista Sealey

  Moderator

  ★ BarTender Hero ★

  • December 23, 2024 01:51

  Hello,

  Welcome to the BarTender community forum!

  I recommend contacting our Technical Support team directly to receive assistance with this issue:

  • Contact BarTender Support

  Please feel free to reach out to us again if you have any additional questions.

  Regards,

  0
• 

  Corell Brown

  ★ BarTender Hero ★

  • March 31, 2025 15:10
  • Edited

  Old software was wiped off a computer that has since been retired, how do I go about freeing the software license to reinstall?

  0
• 

  Peter Thane

  ★ BarTender Hero ★

  • April 02, 2025 10:08

  You will need to request that Seagull's Technical team help out with this but you will need a valid Maintenance Agreement on the software for this

  0

Please sign in to leave a comment.