Print job sent but nothing's printed

Eca-howcanwehelp

• May 29, 2024 11:01

Our organisation is using :

A label printer: Intermec P43 set as a network printer

and the app: Bartender 2022 R8 Professional version 11.3/216048.

 

When we launch print jobs from another app ( SAP ) the job is done fine.

When we try to print labels directly from Bartender: the job is sent to the printer spooler, go to "printed" status, but nothing happens on the printer.

 

Do you know any configuration reason that could give the behavior ?

I saw in another post that the print is working only with printer font selected. Which font as to be selected ?

 

Thanks in advance for you help.
Best regards.

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  Peter Thane

  ★ BarTender Hero ★

  • May 30, 2024 08:29

  My guess would be the print mode/protocol that the printer is set to. If you set it on the front panel to Direct from Fingerprint then that may work

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