Downloaded Fonts Show Up As Blank
We're unable to get our custom font, ChunkFive, to work with our Godex EZ-2250i printer and the BarTender software. The text just prints blank. Using a normal font like Arial works fine. Here's our setup:
- Godex EZ-2250i thermal transfer printer
- Windows Vista
- BarTender 10.0 SR 4
- Seagull Godex drivers v7.3.2
- ChunkFive font: fontaday.com/2010/03/chunk-five/
We've downloaded the font to the printer and can print successfully using Godex's QLabel IV software, but we'd really much rather use BarTender.
We've tried adjusting the font and driver settings to use the "Substitute Best Matching Printer Font", use the font from the printer (both scalable and fixed, downloaded vs resident), both western charsets (ANSI 1252 vs OEM 850) to no avail. We've tried other fonts as well, and can't get anything to show up other than the Godex standard fonts.
Any thoughts?
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Quick update: Following the instructions in the following post (deleting printer fonts, turning off "Warn when using True Type") at least lets us print TrueType fonts, including ChunkFive: http://seagullscientific.invisionzone.com/index.php?/topic/927-blank-labels-from-tlp-2844/?hl=font#entry2801
However, the quality is not ideal. Certain letters render incorrectly (some thinner than others). We'd really like to figure out a way to print using the font downloaded on the printer.
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How are you downloading the font to the printer? Are you using the functions in the Seagull printer driver under the "Fonts" tab, or are you downloading the font via some other tool. Please give exact steps. Naturally you should use the Seagull driver to download and use the font via our software.
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We're using the Seagull driver functions. Here are the steps we followed:
- From the print dialog, clicked "Printer Properties..."
- Clicked "Font" then "Download Font..."
- Selected "Bitmap" (Scalable was greyed out), "ChunkFive", "Regular", "14", "100%", "Western (ANSI 1252)" (tried OEM 850 as well) Screenshot: http://i.imgur.com/lg7ZHhC.png
- Godex EZ2250i Printer beeps, reads "Data Receiving" then "Ready"
- Font screen shows font and a Resident scalable font as well: http://i.imgur.com/44PAv4r.png
- Attempts to print to either font (ChunkFive or ChunkFive*) show up blank.
- Removing the fonts and printing with "Warn when using True Type" off allows us to print.
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What does the driver report when you select the, "Tools>Verify downloaded fonts" button menu item?
There might be a problem with this particular font. Have you tried downloading the standard Windows Arial font as a bitmap font; does this give you the same problem?
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"Verify downloaded fonts" is greyed out, even if I select the font. Using Arial produces the same issue. This may not be worth the trouble—I've found that tweaking the font size slightly reduces the inconsistency in letter thickness to a level that is acceptable for us. Thanks for your help!
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