Hi

We are having a problem with our Bartender/Commander installation, the process seems to crash and the events below are generated in the Commander Logging  pane and the Windows Event Viewer respectively.

Commander Logging:

[Error] BarTender process <3636> is unresponsive.   The process will be restarted.
[Error] Commander encountered an error while connected to BarTender. The operating system reported error "The remote procedure call failed".

Windows Event Viewer:

Faulting application name: BarTend.exe, version: 10.1.4.2961, time stamp: 0x545e78a1
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc015000f
Fault offset: 0x00084401
Faulting process id: 0x1bf8
Faulting application start time: 0x01d0c358ff79bdc9
Faulting application path: C:\PROGRA~2\Seagull\BARTEN~1\BarTend.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 40ce8609-2f4e-11e5-ac09-0050569448cc

Faulting application name: BarTend.exe, version: 10.1.4.2961, time stamp: 0x545e78a1
Faulting module name: mfc90u.dll, version: 9.0.30729.4148, time stamp: 0x4a596d4a
Exception code: 0xc0000005
Fault offset: 0x00053abc
Faulting process id: 0xb84
Faulting application start time: 0x01d0c3586c226189
Faulting application path: C:\PROGRA~2\Seagull\BARTEN~1\BarTend.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_4bf5400abf9d60b7\mfc90u.dll
Report Id: 18de1369-2f4c-11e5-ac09-0050569448cc

The problem that we have is that the process crashes resulting in the error in the Commander Logging pane mentioned above, after the crash Commander no longer prints the label to the printers. At this stage we have manually sent files from Bartender to the printers which print as expected(The print drivers are version 7.3.8), and also sent the 'Generic Test' print to the devices using the Seagul drivers. The only way to get the printing to resume at the moment is for someone to manually log into the server and kill the process or click ok on the message that pops up saying the process has terminated unexpectedly.

We are currently running the program in application mode, we were running it in service mode before, both modes have the same problem.

Please see the attached screenshot for the Edition, Version and Build.

[attachment=1733:Version.png]

I have followed the Troubleshoot bartender guide that is also attached to this post and the issues was not resolved.

[attachment=1734:Troubleshooting_Commander.pdf]

Any help on this will be greatly appreciated!

Regards,

Mayce Gray