Error Message #3640

Legacy Poster

• January 14, 2014 17:52

Hi,

 

I tried to copy text from label created with Microsoft Word and paste it to Bartender,

but when I try to print it I get an error message #3640 " An error occured while parsing or rendering object Word Processor Text 1."

I tried to use different fonts, but nothing.

I use printer TSC TTP-245C.

Can someone tell me what could be the problem ?

 

 

 

 

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  Permanently deleted user

  ★ BarTender Hero ★

  • January 24, 2014 14:34

  Hello, 

   

  This error is a known issue in the version 10.1 SR2, it has been identified and fixed by our development team and will be solved in the Service Release 3 of BarTender 10.1. 

   

  Regards, 

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  Legacy Poster

  ★ BarTender Hero ★

  • March 15, 2014 19:04

  Hi Adrien,

   

  1. Can you please advise when SR3 will be available.

  2. In the meantime, is there a "workaround" to this issue.

   

  Thanks.

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  Permanently deleted user

  ★ BarTender Hero ★

  • March 31, 2014 10:33

  We do not have a precise date for the release of SR3 however, our estimates are that it will be available in the first half of April. 

   

  In the meantime, you can use a workaround, as this issue occurs only when the Word Processor "thinks" that it contains monochrome data, you can force it to work as a non-monochrome object by inserting a 1x1 pixel at the end of the data inside the Word Processor object. 

   

  Regards, 

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  Legacy Poster

  ★ BarTender Hero ★

  • June 10, 2015 05:36

  Hi

   

  We are a new user of bartender and have purchased the enterprise automation version 10.1 SR3.    We are trying to use commander to print HTML to a text file and the purpose is to create an invoice from a .NET application and send it to the printer via bar tender.  When we are sending the HTML, most of it works but at some point it gives error #3640 as a parser error.  The strange thing is it does not give error everytime at the same place even though the content is the same. Can you please help with this ?  I can send the HTML content and the label design to you if you wish. 

   

  Thanks

  Manu

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  Ascanio Vandooren

  ★ BarTender Hero ★

  • February 25, 2022 12:22

  Hi Adrien,

   

  I created a new label with datasource from a txt file.
  I receive a error message when rendering (#3640) and when I open the file the HTML field has a red cross in it. however, when I change or add 1 single char in the properties the values are shown. Please assist
  

  

  

  As shown in the screenshots, i just added a space in between 5 and ptn and the text appeared.
  
  Thank you for your advice

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