Label Printing Way Off Center
Apologies first off, I'm pretty new to Bartender - and really all label software. We're using Bartender version 9.3, installed on Windows 7 enterprise. We recently installed this software on this computer, using a Zebra 105SL (300DPI) printer. I installed the latest Seagull drivers for that printer.
Our problem is that we can create a label just fine (working with 4x6 labels), and it previews correctly, but when I print, the label prints off way to the left, so a bunch of it is usually cut off. When creating the labels I pretty much only changed the settings for the size (4x6) and changed it to landscape mode. I know the zebra printer is calibrated correctly, it could print smaller labels from another application.
Any ideas? I thought about upgrading to 9.4, which I think is the highest we can go, but I figure it should print correctly in an older version. Thanks in advance!
Alicia
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Could it be you installed the 203 dpi driver for your 300 dpi printer? Double check this.
In the BarTender "Page Setup" dialog be sure to select the "User defined size" from the page size pull down list, and then specify the rest of the dimensions for the media in use. Don't use any of the predefined page sizes listed directly from the driver. Use the below training video to help you through this process.
http://www.bartenderbarcodesoftware.com/label-software/training-video-(page-setup).aspx
If you still have problems, then attach an example BarTender document together with a photo of a printed label for us to take a look at.
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Ok, I attached some screenshots. I watched the video, I did all the steps as the video did, the only difference is the unused material option - but I have tried selecting unused material and it does the same thing. The driver I'm using is indeed for the 300dpi printer.
We have also tried using the default zebra driver already installed on the machine, that gives us the same result. You can see from the screenshots, it previews just fine but it prints way off center.
Driver version is zebra ZPL-II v 7.2
64 bit driver
[attachment=658:Bartender Label Page Setup.JPG][attachment=659:Bartender Label Printout.JPG][attachment=660:Bartender Label Setup.JPG][attachment=661:Bartender Print Preview.JPG]
thanks!!
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I would suggest you download the latest Seagull driver for the Zebra printer for starters.
http://www.bartenderbarcodesoftware.com/drivers/Zebra-windows-printer-drivers.aspx
Use the Seagull Driver Wizard to do a full Seagull driver removal to start you from a clean slate, then reboot, and install the new driver.
Perform a printer calibration and label length via the driver under the "Tools" tab, "Action" button menu.
In the document properties of the driver, make sure you're printing with gap sensing enabled.
If you still have problems, send us the BarTender document file (*.BTW) to examine.
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