Bartender Has Stopped Responding Error

Legacy Poster

• May 29, 2015 12:41

Hi,

 

We recently downgraded to BT 9.4. Suddenly our users have been seeing a "BarTender has stopped working:" dialog box pop-up when opening a label. I had to re-save some labels from 10.x to 9.x and wonder if they are NOT converting properly.

 

Thanks,

 

 

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• 

  Levi Hargrove

  Moderator

  ★ BarTender Hero ★

  • May 29, 2015 13:09

  Hello,

   

  This actually sounds like an installation error, your labels are more than likely fine. What you will want to do is contact your regions technical support office, this issue will more than likely require an advanced removal and reinstall of the software that requires special attention from a technician. Here is the contacts for our support offices: http://www.seagullscientific.com/label-software/technical-support.aspx. 

   

  Best regards

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