Bug Print Station Print Preview

Ruben M. Seguin Ramos

• June 14, 2021 16:55

Hi,

 

When we try to print preview a record from Print Stattion, Query promts not working.

 

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  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • October 19, 2021 11:34

  Hi Ruben!
  
  Thank you for posting in our Community Forum.
  
  In order to properly troubleshoot this issue we would need the following information from you:
  
  

  1. Apart from the query prompt not working, do you get any other error messages?
  2. Does this happen with all labels or just this particular label?
  3. What type of database are these labels connected to?
  4. What BarTender version and service release are you using? (you can find this information on the "Help > About" tab on BarTender Designer).
  5. Has this ever worked before with the affected labels, or has it always been an issue?

  
  Thank you in advance.
  
  

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  OSMAN NADIR

  ★ BarTender Hero ★

  • May 13, 2022 11:49

  The problem with the query prompt is when you have your display scale above 100% in windows, set this to 100% and the selector is working as before. it's just a bug with the display scaling of items shown

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  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • May 26, 2022 08:23

  Thank you for the information Osman.
  
  Could you then provide us with your BarTender version, edition, and service release information so we can carry some tests out and report this as a bug to our development team? (you can find this information on the "Help > About" tab on BarTender Designer).
  
  Thank you!

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  OSMAN NADIR

  ★ BarTender Hero ★

  • May 30, 2022 06:26

  

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