Bartender 7.1 cannot see SLS 10.1

Matt Brooks

• March 06, 2017 19:47

I have a 10.1 server supporting multiple sites without issue on the standard port. I have somebody now trying to get their older 7.1 Bartender install to communicate with my server, but their 7.1 just says that my server cannot be found. I've tried the fully qualified domain name, IP address, I've tried also another SLS 2016 server that I have, but nothing seems to work; I configure and Bartender cannot find the server.

I've contacted our security guys and they tell me there are no port blocks at the Bartender 7.1 PC, and it can indeed ping the 10.1 license server.

Any other ideas? thanks!

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  Stephen Pelletier

  ★ BarTender Hero ★

  • March 07, 2017 01:10

  If a BarTender client is not able to locate a Seagull License Server (SLS) of equal or greater version after configuring it manually to the SLS host IP and assigned port number, and other BarTender clients are able to communicate with that SLS instance successfully using the same configuration, then the problem lies on the network. You could use a network analyzer, like Wireshark, to determine the cause of the communication deficiency. Remember the SLS uses UDP protocol, and communicates over port 5160 by default.

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  Matt Brooks

  ★ BarTender Hero ★

  • March 09, 2017 13:27

  Thanks, Stephen.

  I had the user install 10.1, which is now running in parallel with 7.1. On 10.1 on their PC they can reach my license server, but on 7.1 keep having the same issue. Is 10.1 absolutely able to support 7.1?

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