Print issue on new PC

Jennifer Thomson

• November 17, 2022 13:54

I have had license transferred to a new PC and at the same time the driver reinstalled on the new PC

Since then, Bartender only prints one label then Data Supplies light come on in yellow - this indicates there should not be a ribbon loaded as in Direct Thermal Mode however We use a ribbon 

Have checked on Printer software and Bartender setting and appears to be set to thermal transfer and labels with black marks as it should be but only getting one label and then everything else jams in the queue?

 

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  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • November 21, 2022 11:29

  Hello Jennifer,
  
  Thank you for reaching us via our Community Forums.
  
  Could you tell us what BarTender version, edition, and service release are you using? Also, what are the printer model and driver version?
  
  

  Thank you!

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  Jennifer Thomson

  ★ BarTender Hero ★

  • November 21, 2022 13:39

  Hi Xabier - thanks for coming back to me

  We are using Bartender 2016 R9 Professional with a ZT220. We had to reinstall the driver on moving the computer and this is now Driver Version 8.6.5.26125

   

   

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