Certain labels lose connection to the database

Ivan Burden

• 16. August 2022 15:28

I have a few labels that require database connections. Some appear disconnected. When I go through the Database Setup Wizard, it appears to complete correctly. However, when I go back into the label, it appears disconnected again.

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  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • 21. August 2022 10:06

  Hello Ivan,
  
  Thank you for reaching us via the BarTender Community Forums.
  
  This is an odd issue; could you tell us what BarTender version, edition, and service release are you using?
  
  In the meantime, we could try to Create a named database connection; a named database connection may be able to be moved to prevent losing the connection info.
  
  I hope this helps!

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  Ivan Burden

  ★ BarTender Hero ★

  • 24. August 2022 18:10

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