Bartender 2016 unable to re-install

小爱 陈

• 16. Mai 2022 04:48

Hi Support team,

The Bartender 2016 R4 show the fatal error as below

And I tried to re-install barterder software , it said that installation interrupted, the wizard was interrupted before Barterder Suite could be completed installed.

I have followed the instruction to manual removal of BarTender 2016 files.

https://support.seagullscientific.com/hc/en-us/community/posts/1500000737262-Bartender-2016-Corrupted

Unfortunately still unable to reinstall.

Cold you help check and advise?

The system version is Windows 10.0.18363

Thanks.

Alice 

0

• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • 19. Mai 2022 07:46

  Hello Alice,
  
  Welcome to the BarTender Community!
  
  Are you installing the BarTender application running the executable file as an administrator? If not, could you do it?
  
  Also, if you access the Services tab in your workstation, are there any BarTender services running still?
  
  
  
  If so, the uninstallation might have failed; perhaps we need to recreate the steps in the link.
  
  Finally, we would suggest getting rid of the old installation file and getting a new BarTender 2016 install executable from our download section.
  
  These issues can be a little tricky, if you have an Active Maintenance and Support agreement with us, we would recommend reaching our Technical Support department via the Get Support tab.
  
  In order to access support, go to our Get Support page and enter your Support Number, this will automatically check your support status and provide you with links to your available lines of support. Also, please be sure to have your BarTender Support Number with you ready when you reach us as our technicians will have to check on your license and see what the status is from our side.
  
  I hope this helps!

  -1

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