License problem, continuing on ticket #357261
The customer has the same problem again. They get error 1403.
The 19/10 you wrote: "I have now increased the activations available for this license, therefore your customer will have no issue if he needs to move the license to another machine and do a reinstallation."
Unfortunately they cannot activate the license. The error message says there is no more activations.
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Hello Björn,
Thank you for reaching us on our Community Forums.
We are sorry to hear your customer is experiencing Error 1403 again. As this is an issue related to a license activation, we would recommend you reach our Support Channels via email on our Get Support page. If your client's license has an Active Maintenance & Support contract with us, you will have phone, chat, and web-form options available so you can reach Support. If not, you will always be able to reach us via web-form with issues related to license activation.
You could also reply to the last email you exchanged with our Support Technicians on ticket #357261 and a follow-up ticket will be automatically created.
If you have issues creating the ticket, please let us know and we will create a ticket for you so we can begin troubleshooting this issue with you.
Hopefully, we can get rid of this issue for good this time.0
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