Bartender 2021 PDF Printer Windows UNC Paths

Daniel Maniera

• 3. September 2021 10:00

Hi,

i build a Label with a Fom to print a label and a pdf with the same informations simultaneous. It works great when i'm saving the PDF printout locally but it's noch working at all when i'm using a network path. The PDF won't be saved. It doesn't matter if i'm using X:\\.... or \\servername\...

I also tried to run Bartender System Service as Administrator instead of local system service but  unfortunately it changed nothing at all.

Is there a way to "tell" the Bartender PDF Priter which user he should use to save a pdf?

Unfortunately i'm not able the use an integration.

 

Kind regards,

Daniel

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  Bruse Tai

  ★ BarTender Hero ★

  • 6. September 2021 03:04

  Hi Daniel,

  Thank you for the posting.
  
  The test result of your requirement on BarTender 2021 R10 is good.
  Able to save the file with Windows UNC path, for example, \\servername\folder\file name.
  I would suggest trying another different PDF printer driver and make sure the current Windows user is able to access the shared folder.
  
  
  

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  Daniel Maniera

  ★ BarTender Hero ★

  • 6. September 2021 05:32

  Hi Bruse,

  i'm using Bartender 2021 R6. There is no R10 yet ;)

  The Windows user has access to the UNC path. I had the idea that the services must run with a user that has access to the network drives, but that did not work either.

  I use the Bartender variables to assign the PDF file names. Is there another PDF printer that also supports these?

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  Massimiliano Donno

  ★ BarTender Hero ★

  • 8. September 2021 07:50

  Dear Daniel,

  I had same issue when printing to native PDF printer of bartender when trying to print btxml script from a bartender integration service. I solved changing the user of the process "Bartender Print Scheduler", since is the process involved also when using native PDF printer. 

  Assign  the process "Bartender Print Scheduler" to a user that has privileges to access the requested network folder. Using \\servername\\path\\filename.pdf or //servername//path//filename.pdf is the same, at least from btxml script point of view. Let us know if it works.

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  Daniel Maniera

  ★ BarTender Hero ★

  • 11. Februar 2022 07:10

  I'm very sorry for my very late response. It worked as Mssimiliano Donno suggested. Assaign a user which is allowed to access the UNC Path to the Bartender Print Scheduler Service :)

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