Driver Install Cd Crashes
Hello,
We have recently began having problems with installing drivers to our Windows 2003 server using the Seagull Driver Wizard (via CD).
I open the CD application (Seen in BartenderCD_Driver1.jpg) and:
- Select 'Seagull Printer Drivers'
- Install Printer Driver
- On the popup, I select 'Install printer drivers'
- Click 'Browse', and locate the Zebra printer driver (this occurs for Datamax printers as well).
- Select the port (IP Address of the printer)
- Set the printer name and share name
- The view details screen pops up (seagull_driver.jpg)
- I click Finish and it begins installing the driver and immediately crashes to a Visual Studio debugger with the error: An unhandled win32 exception occurred in DriverWizard.exe [3696]
It began only happening to me, logged in as myself. My peer was able to do driver installs, now neither of us can.. so we are unable to add printers to our server (Windows Server 2003 R2 (SP2)).
Has anybody seen this before? Any suggestions?
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Likely unrelated(?), but, another issue that I have created a separate thread for, our BarTender gives us an error upon opening some labels:
No fonts found. Bartender cannot run without fonts.
This only happens on some labels, others are fine.
Update: This thread was replied to and mentioned possibly corrupt drivers. Will try to install newest drivers and will update with further information.
Update2: Newest drivers still result in crash and will not install the printer.
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Thanks!
Brandon
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On a possibly unrelated issue (No fonts found. Bartender cannot run without fonts) - I had created a separate thread. I received a response suggesting there was a corruption in our drivers - I tried to download the newest Zebra and Datamax drivers (7.3.3) but I have the same issue using the newest drivers.
Any help would be greatly appreciated.
Thanks!
Brandon
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Suggestion I received from Seagull support in the other thread:
- Make sure no application is running that is using a printer driver. Make sure there are no print jobs still in the print queues.
- Do the removal of all Seagull printer drivers first, and then reboot.
- Once restarted, run the DriverWizard again to install from scratch.
- Make sure you run the DriverWizard from a local location on your PC.
Will update when possible, but may be a few days as I have to schedule downtime and consult with others as removing drivers will leave our label department down if the install results in failure.
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Tried a test that did not involve removing drivers, or rebooting.
No print jobs in the queue, nobody logged on to Citrix using Bartender (luckily it's quiet as it is a holiday here). Ran from the DriverWizard included with the 7.3.3 drivers, saved locally and it has just been hanging for the past 10-15 minutes at 'Installing Drivers - Please wait while your system is updated.' The progress bar has not moved yet. Normally it has crashed by this point.
My next step will be to try a reboot and retry the above steps. From there, if approved, I will try to remove the drivers and follow your instructions perfectly.
Thanks again,
Brandon
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