Bt Not Working With Cab Gemini T Printer?

Legacy Poster

• 15. Mai 2013 06:17

Hi!

 

My company is thinking of changing label software, and so far we have liked BarTender a lot.

The only problem we have is that BT stopped working whit our Cab Gemini T printer.

After I installed BT trial version I downloaded the Cab Gemini driver from Seagull and got everything up and running. Everything was working fine for about two weeks. But today when i made some new labels and some changes to the old ones the printer suddenly stopped printing my labels. This happens only when I am printing BT labels, when I print labels from our old program it works fine.

 

What can i do to fix this problem, or can it be fixed or do we have to change label printers?

 

Thanks!

 

-Mruoko

0

• 

  Domingo Rodriguez

  Moderator

  ★ BarTender Hero ★

  • 21. Mai 2013 08:55

  As a test, you can create a new BarTender document just with a "Sample Text" text object on it. Now, access the "File > Print" dialog, and click on the "Document Properties..." button. Choose the "Stock" tab and make sure that you've set the right settings here. E.g. if the printer is a thermal printer (uses a ribbon), make sure you choose "Thermal Transfer" as the Media Setting. Also, if you use labels separated by gaps, choose "Transmissive (Gap Sensor)" as the Sensor.

   

  What version and build of BarTender is in use? What Windows version? What version of the printer driver have you installed?

   

  If you still have problems, what symptons do you get apart from the label not being printed? Does an error message appear on the printer? Is the print job created (and disappears) in the print queue? Does the printer attempt to print, and then stops?

  0
• 

  Legacy Poster

  ★ BarTender Hero ★

  • 27. Mai 2013 03:59

  Hi Domingo,

   

  Thank you for the reply. I will try and see what happens.

   

  My version of BarTender is 10.0 and my Windows is XP Professional with Service Pack 3. The printer driver I don't know.

  0
• 

  Legacy Poster

  ★ BarTender Hero ★

  • 29. Mai 2013 08:40

  Hi again!

   

  I solved my problem by changing to a Seagull driver.

   

  Thanks!

   

  -Mruoko

  0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.