Bartender crashes when trying to print certain label

Luke Reynolds

• 6. April 2017 20:06

I've created a database-connected label file with one query prompt that filters records by the job ID they are associated with. Every time I try to print this label, it crashes BarTender and gives me the following error message:

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: bartend.exe
Application Version: 11.0.3.3094
Application Timestamp: 579ff92d
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.23677
Fault Module Timestamp: 589c9a27
Exception Code: e06d7363
Exception Offset: 000000000001a06d
OS Version: 6.1.7601.2.1.0.16.7
Locale ID: 1033
Additional Information 1: 695b
Additional Information 2: 695ba25a7723dad85db2ffa158243d01
Additional Information 3: 8732
Additional Information 4: 873203e98055ba1d895d09af1c5f22a5

 

Does this issue sound familiar to anyone? Any advice?

0

• 

  James Sharp

  Moderator

  ★ BarTender Hero ★

  • 7. April 2017 16:55

  Hi Luke,

   

  This is an issue that tech support is going to want to handle with you directly.

  I have created a ticket for you on this, and we will be reaching out to you shortly.

  0

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